I desired to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to a lot of problems to uncover me another flight also to reroute my baggage. Gary was pleasurable and helpful and serene, and I really appreciated how tough he worked to help me.
.Stephanie,a supervisor was quite rude and the other agent instructed me ifI wanted to go t oMonterey earlier I really should have a taxi.the agent didn't gave me the seats that Particular assistant experienced presented me as a consequence of my incapacity Ifound right after my third endeavor Darlene
My husband And that i experienced flight reservations for nowadays (March 15, 2014) and after a routine heart scan on Wednesday of the 7 days, he was diagnosed by using a severe heart difficulty. On Friday, March fourteen, 2014 he had to have a coronary heart catherization and it absolutely was extremely hard for us to go on our holiday vacation. I named American Airlines Client Service and was nicely informed “difficult luck”.
I'm a disabled veteran who has to implement crutches and this was really challenging for me. I had precisely booked a flight that only experienced a single stop to make certain I'd be able to make the vacation.
I checked in times back for flight 1329 from Phoenix to JFK. I am booked in First-class. I entered the Precedence spot to locate no line and two agents standing at respective counters without any “Place Shut” signs anywhere.
I've integrated an posting that outlines your agency as getting the worst airline while in the field which isn't some thing to become pleased with. Dependant on my experience I'll say that i'm hardly ever gonna fly with your company again, and neither will everyone I'm sure. I have previously publically declared my frustrations using your airline on the many social networking web pages.
Be sure to explain to me how This may be solved. I do enter the correct precheck amount over the reservation type and The client service agent has also Look at it. This doesn't use fantastic relations having a buyer who flies 8 to 10 moments a 12 months.
I'm sorry to claim that our working experience on the AA counter in Newark was fewer than stellar – Of the two customer service reps in the counter helping travellers examining in, a person dedicated her the perfect time to ONLY Top notch passengers, and the other lady looked as if it would do as very little as feasible – as well occupied stressing about what Everybody else was undertaking – all other than what she can be undertaking! As the line grew longer, the a lot less intrigued she grew to become, and her Frame of mind was horrific – It took us fewer time for you to get for the Airport than it did standing in line to check in! (over one hour with only four men and women in front of us). By the point we stepped up towards the counter – a brand new consultant got on board – we had to “quiet ourselves down” – you could envision how the other forty or so men and women started to experience guiding us! While you frequently try to inform us, you “treatment” with regard to the passenger, which unique could use a certain amount of Perspective adjustment – or come across her An additional place!
By far the worst traveling knowledge I've ever had on a domestic flight! Late stry for no evident rationale and took forty mins to acquire to terminal. Then another 40 to acquire bags. Awful.
I traveled extremely a short while ago on one particular of the planes, I've normally been content nevertheless, this expertise remaining me Using the concern, “Why need to I use this airline?”. I left L.A. to fly to Phoenix I was returning household right after caring for my sister and needed to get home as soon as possible simply because my husband was hurt in your house. Before the aircraft remaining there were computer difficulties and once we landed the ramp wouldn’t open we needed to be “towed ” to another gate. “We didn't disembark through the airplane until the final demand my next flight. I realize that you can find challenges that manifest however the service was Less than criteria. At no time did any person say we are sorry, other than the pilot reported, “Perfectly I don’t understand what to say items occur, I assume sorry might be good.
Had good shopper service sine 1/17. Been pulled off the FRA flight and stayed for two times in Philly. Now 1/19 I'll resume my flight to FRA with as much as par documentation. To my surprise the ticket agent on the sign in counter have been Definitely impolite, not helpful and anticipated me to hunt down my luggage which was checked in to the seventeenth and that I had been struggling to retrieve Once i was pulled from the flight on Sunday.
I've attempted calling and was on for quarter-hour simply to be hung up on. I've despatched two e-mails without having reply… I really like your airline but trying to possess a change designed so we don't eliminate all of the The cash we used on our article source flight because we aren’t ready to really make it since my fiancés grandmother handed away and we need to be below and can’t go away at this moment Using the funeral coming up through our scheduled trip. I haven't been in the position to get any where and being that I am a Journey Agent, I recognize that for scenarios like this, even with non-refundable tickets, the airlines may give a credit score for partial or could even give credit rating for the entire sum to be used on long run journey.
My husband And that i flew from Palm Springs to Ft. Myers Florida, on the return journey, flight 2233 from Dallas, my husband Rick Barnes was Slice extremely poorly by a thing while in the seat when he place our luggage from the overhead compartment. We called the Hostess and Regardless that blood was gushing out of your wound, he was presented a band assist to go over the five inch gash in his leg. We had been advised that when Absolutely everyone boarded, the hostess would return with the 1st help package and would have to generate a report.
We have been on AA 1517 from Miami to Roatan 02/thirteen/sixteen and 02/14/16 & The flight was struggling to land in Roatan and diverted to Belize. I am familiar sufficient with traveling to know the Captain produced the right get in touch with and the diversion was weather conditions related. On landing in Belize we had been informed from the Captain there was a warning light on an motor that necessary to be addressed, the section was readily available in Belize. The result was a transparent mechanical hold off. We deplaned and were advised we might get meals and drink. Soon after greater than an hour we experienced not been fed and a bit later we were given a sandwich and bottled water and afterwards advised we could board.